Privacy Policy
Effective Date: 23/10/2025
Last Updated: 23/10/2025
1. Introduction
Welcome to NetShield, a privacy-first VPN service developed and operated by Digifluence.in (“we,” “us,” or “our”).
This Privacy Policy explains how NetShield collects, uses, and protects your information when you use our mobile or desktop applications, browser extensions, or related services (collectively, the “Service”).
By using NetShield, you agree to this Privacy Policy. If you do not agree, please discontinue using our Service.
2. Our Privacy Promise
Your privacy is our top priority. NetShield is designed to protect your online activity, not track it.
We do not log, monitor, or sell your browsing data, DNS queries, traffic destination, or IP address history.
Our core principle:
What you do online is your business, not ours.
3. Information We Collect
a. Minimal Connection Data
To operate securely and maintain service quality, we may temporarily collect:
- Connection timestamp (start and end time)
- Server location used
- Data transfer volume (for network performance)
This information is non-identifiable and is automatically deleted after your session ends.
b. Account Information (if applicable)
If you register an account, we may collect:
- Name or username
- Email address
- Payment details (processed via secure third-party gateways)
c. Device and App Data
We collect limited, anonymized data such as:
- Device type and OS version
- App version and language preference
- Crash reports and diagnostics (to improve stability)
4. What We Never Collect
NetShield does not collect or log:
- Your IP address assigned before VPN connection
- Browsing history or websites visited
- DNS queries
- Traffic content (emails, messages, downloads, or uploads)
- Connection duration tied to identifiable users
5. How We Use Information
We use collected data solely to:
- Maintain and optimize server performance
- Handle payments and renewals securely
- Improve app experience and troubleshoot issues
- Communicate essential updates (service or security-related)
We never sell or rent your data for advertising or analytics purposes.
6. Data Security
We use AES-256 encryption, secure authentication protocols, and SSL/TLS protection across all servers. Access to user information is restricted to authorized personnel under confidentiality obligations.
Although we use strong encryption and security practices, no digital system is fully immune to attacks. Users are encouraged to maintain strong passwords and device security.
7. Payment Processing
Payments for premium plans are securely handled by third-party processors (e.g., Apple App Store, Google Play, PayPal, or Stripe).
We do not store or process your credit card details directly.
8. Cookies and Analytics
Our website may use essential cookies for functionality and analytics. You can disable cookies in your browser settings; however, this may affect website performance.
NetShield apps do not use tracking cookies.
9. Your Rights
Depending on your region, you may have the right to:
- Access and review your personal data
- Request correction or deletion of your account
- Withdraw consent for data collection
- Contact us for privacy concerns
To exercise these rights, email privacy@digifluence.in.
10. Children’s Privacy
NetShield is intended for users aged 16 and above. We do not knowingly collect information from children. If you believe a child has provided us data, contact support@digifluence.in for prompt removal.
11. Legal Disclosures
We may disclose minimal account information if required by law or to comply with a valid court order.
NetShield will never cooperate with requests that violate user privacy or data protection principles.
12. Business Transfers
If Digifluence undergoes a merger, acquisition, or asset sale, your data (if any) may be transferred to the new entity, subject to this Privacy Policy’s protections.
13. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available at digifluence.in/netshield/privacy-policy. Continued use of the Service after updates signifies your acceptance of the revised policy.
14. Contact Us
For any privacy-related queries, complaints, or requests, reach us at:
Digifluence.in
Email: privacy@digifluence.in
Support: support@digifluence.in